Refunds & Cancellations

Introduction

At Prayag Samagam, we understand that travel plans can change, and we strive to be as flexible as possible with our cancellation and refund policies. This policy applies to all tour packages offered on our website, emails or any other mode of information.

Cancellation Policy

1. More than 30 Days Prior to Departure Date: If you cancel your booking more than 30 days before the departure date, you will be entitled to a full refund, minus any transaction or processing fees incurred.
2. 15 to 30 Days Prior to Departure Date: For cancellations made between 15 to 30 days before the departure date, 50% of the total tour cost will be charged as a cancellation fee.
3. 7 to 14 Days Prior to Departure Date: Cancellations made within 7 to 14 days of the departure date will incur a cancellation fee of 75% of the total tour cost.
4. Less than 7 Days Prior to Departure Date: No refund will be provided for cancellations made less than 7 days before the departure date.
5. No Show: If you do not show up on the day of departure without prior cancellation, you will not be eligible for any refund.

Refund Policy

1. Processing of Refunds: All eligible refunds will be processed within 7-14 business days of the cancellation request. The refund will be credited back to the original payment method used at the time of booking.
2. Transaction Fees: Please note that any transaction or processing fees incurred during the booking or refund process will not be refunded.
3. Force Majeure: In the event of cancellation due to force majeure circumstances (e.g., natural disasters, pandemics, government restrictions), we will strive to provide a full refund. However, this is subject to the policies of our local partners and service providers.
4. Alterations by Prayag Samagam: If we must cancel or significantly alter a tour due to circumstances beyond our control, we will offer you the choice of an alternative tour (subject to availability) or a full refund.

If there is a separate Refunds policy mentioned in the tour itinerary or the booking confirmation email/notification, then this Refunds policy will become invalid. Please note, there will be transaction charges as charged by the payment gateways and banks which will not be a part of the refund and will be deducted.

Special Notes

• The cancellation policy is subject to change based on specific tour packages and promotional offers. Please refer to the terms and conditions provided at the time of booking for the most accurate information.
• We recommend purchasing travel insurance that covers cancellation fees in case of unforeseen circumstances.

Contact Information

For any queries or to initiate a cancellation, please contact our customer service team at:

• Email: info[at]prayagsamagam[dot]com
• Phone: +91 77540 97777, +91 91152 34555

We at Prayag Samagam are committed to ensuring your satisfaction and will assist you in any way we can with your travel plans.